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Overview
This Privacy Policy explains how Solana Trader AI collects, uses, discloses, stores and protects information when you visit our website, create an account, connect a wallet, use trading or staking-related features, participate in referrals, contact support or otherwise interact with our services.
Privacy laws may provide different rights depending on your location. Where applicable, we process personal information in accordance with the privacy and data-protection rules that apply to our activities and to you.
Information we collect
Account & contact
Name, email address, username, internal account identifiers, preferences, support communications and account history.
Wallet & transactions
Public wallet addresses, blockchain transaction identifiers, deposit and withdrawal records, payment status, asset information, network data and related account activity.
Product & referrals
Feature usage, staking or product status, referral codes, referred-account relationships, reward eligibility information, promotional activity and anti-abuse signals.
Device & usage
IP address, browser and operating-system information, device signals, approximate location, page views, clicks, session information, analytics events, cookies and similar identifiers.
Compliance & risk
Information relevant to fraud prevention, sanctions screening, eligibility reviews, disputes, legal requests, tax support, platform security and compliance obligations.
Sources of information
Information may be provided directly by you, collected automatically while you use the platform, obtained from connected wallets and public blockchain networks, received from payment or infrastructure providers, generated through referral activity, or supplied by analytics, security, compliance and support vendors.
Blockchain records are public by design. Information permanently written to a public blockchain may remain available independently of our systems and cannot generally be erased or controlled by us.
How we use information
- Operate, personalize, maintain and improve the website, accounts, wallet interfaces, staking features, trading-related features and customer support.
- Process account activity, deposits, withdrawals, wallet interactions, service notifications, product notices and security communications.
- Operate referral programs, determine eligibility, detect self-referrals and coordinated abuse, investigate suspicious activity and enforce program requirements.
- Protect users and the platform from fraud, unauthorized access, cyberattacks, sanctions risks, misuse and other prohibited activity.
- Meet legal, tax, regulatory, accounting, dispute-resolution and law-enforcement obligations where applicable.
- Measure platform performance, traffic, conversions, feature engagement and aggregate usage patterns.
Legal bases where applicable
Where privacy law requires a lawful basis, processing may be necessary to perform our agreement with you, comply with legal obligations, pursue legitimate interests such as security, fraud prevention and product operation, protect vital interests, or act with your consent where consent is required.
International transfers
Our company and service providers may process information in multiple countries. Those jurisdictions may apply privacy laws that differ from the laws where you live.
Where required, we use appropriate contractual, organizational and technical measures intended to protect information transferred across borders.
Data retention
We retain information for the period reasonably necessary to provide services, operate accounts, maintain transaction and referral records, resolve disputes, prevent fraud, meet legal obligations, enforce agreements and maintain security.
Retention periods vary based on the category of information, applicable law, account status, investigation needs and whether information forms part of a public blockchain record.
Security
We use administrative, organizational and technical safeguards designed to protect information. However, no online platform, wallet, blockchain network, database or transmission method can be guaranteed to be completely secure.
You are responsible for protecting your devices, email account, authentication credentials, connected wallets, private keys and seed phrases. Never disclose wallet recovery information to support personnel or other users.
Your privacy rights
Depending on applicable law, you may have rights to access, correct or delete certain personal information, request portability or restriction, object to certain processing, withdraw consent or complain to a competent data-protection authority.
We may need to confirm your identity or account relationship before processing a request. Certain records may still be retained where permitted or required for security, fraud prevention, accounting, legal, tax or dispute-resolution reasons.
Children
Our services are not directed to children. We do not knowingly collect personal information from individuals below the minimum age required by applicable law. Contact us if you believe a child has submitted personal information so that we can review the situation.
Changes and contact
We may revise this Privacy Policy as our services, practices or legal obligations change. The updated date displayed on this page identifies the current version.
Privacy questions and rights requests may be sent to support@solanatraderai.com. Include sufficient information for us to identify the relevant account and understand the request.
Legal questions
Need clarification?
Contact our support team with enough information for us to identify the account, transaction, wallet or request involved.
support@solanatraderai.com